Zovy’s managed services provide a solution through which our clients can offload the day-to-day administrative and management burden associated with maintaining on-premise Zovy Archive, eDiscovery, and Supervision platforms.
For those clients, Zovy offers a managed services support model that remotely puts our subject matter experts to work for you. They’ll help you to monitor, manage, and maintain the resources, processing, and health of the solution, resulting in improved availability and end-user experience, and reduced downtime.
Fundamental to our approach are remote monitoring and remediation, periodic reporting, ongoing health checks, software upgrades, and general guidance on archiving strategy. Proactive, regular reviews of the system are conducted to ensure that it is operating as it should and to help the customer to plan for system or hardware expansions. Sophisticated scripts are used to monitor the environment so that engineers are alerted as soon as there is an issue, rather than waiting for a support case to be submitted.
Zovy will also conduct all routine administrative functions of the software, such as managing administrative permissions, assigning delegate users, managing eDiscovery permissions, task scheduling, and more. This prevents client administrators from undergoing specialized training, as well as ensuring that all the correct procedures are followed. This can be critical in an environment with high security, legal or regulatory requirements.